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Have questions? Our support team is available 24/7 to assist you with setup, billing, or any other inquiries.
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our service
Do you offer a free trial?
We do not offer trials as we prioritize quality and stability for our customers. However, if you are dissatisfied, we offer free refunds and cancellation at any time.
Do you offer refund?
We offer money back guaranteed. If you are not satisfied with our servers (rarely happens), we will send you a full refund within 48 hours. Contact us through email, WhatsApp or live chat.
What types of devices are supported?
We support a range of devices, such as Smart TVs, Firestick, Mag Boxes, VLC, PC, Mac, Apple TV, DreamBoxes, Enigma, Android Boxes, and Android Smartphones. Overall, we support all devices.
Why am I having buffering problems on some channels?
To ensure a smooth streaming experience, we recommend having an internet connection with a speed between 30 to 50 Mbps. If your internet speed falls below 20 Mbps, you are likely to encounter buffering issues.
How long does it take to get response from support?
If you submit a ticket for technical support or account activation, you can expect a response within 1 to 2 hours. We aim to reply within an hour of receiving a ticket.
How long before I can use the service?
As soon as your payment is completed, we instantly deliver your subscription details, along with a simple installation guide for all devices.
Can I use my subscription on multiple devices?
With our streaming service, your subscription works on multiple devices, though only one device can stream at a time.
Still have questions? We're happy to help!
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